FAQs
1. What happens if my bracelet breaks?
I guarantee all of my bracelets arrive without defects. However, if something unfortunate happens and your bracelet breaks, don’t worry! Simply scoop up all the beads, place them in a bag, and send me a photo to support@legendarygemworks.com. I can perform a mail-in repair for $15. If you don’t have any of the beads from the broken bracelet, email me to explain what happened, and I’ll do my best to make it right.
2. How do I know my wrist size?
To ensure the perfect fit, make sure to watch my wrist sizing video, which can be found HERE. This video will guide you through the process of measuring your wrist accurately.
3. Do you take commissions?
No, at least not usually, If you're already one of my customers and you're looking for something extra special. DM on instagram or email me at Thomas@legendarygemworks.com and we can discuss.
4. What if I bought the wrong size?
I accept exchanges for the same product but in a different size within 14 days of delivery. The cost for an exchange is $10. To initiate an exchange, please reach out to support@legendarygemworks.com with your order number and the size you need.