Return and Refund Policy

Last updated: July 28, 2026

We want you to feel confident about your Legendary Gemworks purchase. Eligible items may be returned or exchanged within 14 days of delivery.

Returns

To request a return, email support@legendarygemworks.com within 14 days of delivery. Please include your name, order number, and the item you would like to return.

Returns must be:

• Unworn and unused

• Unaltered and in like-new condition

• Returned with the original art card and any included accessories

• Safely packaged to prevent damage during transit

Please do not mail an item back before contacting us. Return instructions and the appropriate shipping address will be provided after your request has been approved.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are nonrefundable unless the return is the result of an error by Legendary Gemworks or a refund of those charges is required by applicable law.

Any promotional, bundled, or complimentary item included with the returned purchase must also be returned. If it is not returned, its listed value may be deducted from the refund where permitted by law.

Exchanges

Eligible items may be exchanged within 14 days of delivery. Customers are responsible for return shipping and any applicable exchange or reshipping fees.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will work with you to select another item or issue an eligible refund.

Custom and Final-Sale Items

Standard bracelet sizes remain eligible under this policy.

Items made to a customer’s specific measurements, commissioned pieces, personalized products, altered items, and products clearly marked as final sale are not eligible for change-of-mind returns or exchanges, except where required by law.

If a custom-sized bracelet does not fit, contact us. Resizing may be available for an additional service and shipping fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, email us as soon as possible at support@legendarygemworks.com with your order number and clear photographs of the item and packaging.

We will review the issue and, when appropriate, arrange a repair, replacement, or refund at no additional cost to you.

Natural differences in gemstone color, clarity, texture, pattern, and shape are not considered defects. Each piece is handcrafted with natural or semi-precious materials, so minor variations from product photographs are expected.

International Returns

International customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Customs duties, import taxes, VAT, brokerage charges, and other fees paid directly to a government, postal service, or carrier may not be refundable through Legendary Gemworks.

International returns must be accurately declared as returned merchandise. Legendary Gemworks is not responsible for additional fees caused by incorrect customs declarations.

Nothing in this policy limits consumer rights that cannot be waived under the laws applicable to the customer’s purchase.

Contact Us

Questions or return requests may be sent to:

Legendary Gemworks
Operated by Thomas Creative Ventures LLC
support@legendarygemworks.com